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Frequently Asked Questions
Customer Service  |  Wood Coatings and Stains FAQ's  |  Wood Preparation Products FAQ's  |  Concrete & Fiber Cement FAQ's
Customer Service
Our Customer Service Department is top notch.  Our highly trained staff is supported by an extensive team of scientists and industry specialists.  If you don't find the answers you need here please contact our customer service department Monday - Friday, 7:00 AM - 5:00 PM (Pacific Standard Time) at 1-800-825-5382, or email us.
Wood Coatings and Stains FAQ's
Q
      What application equipment is necessary when using stains and coatings?
A
  When applying Superdeck products to your deck, fence or siding there are three easy methods. You can apply with a brush, a roller or sprayer.
     
Q
  What is the difference between a Transparent, Semi-Transparent and Solid?
A
  Our Exterior Transparent Stain and Sealers will give maximum clarity highlighting the wood grain.  Our Semi-Transparent Stain is more opaque and is better suited when it is desired to hide some of the wood grain or where custom colors are desired.  Our Solid Color products completely hide the wood grain and offer the most possibilities in color choice.
     
Q
  Do I need to apply a sealer over my stained wood?
A
  Our products stain and seal in one step.  They beautify the wood and protect it from moisture without the need for sealers.  We do however make Superdeck Brand Products Frontier Finish for Siding and other areas where a gloss or satin finish is desired.
     
Q
  When can I coat new wood?
A
  For best results new wood that is not kiln dried should be allowed to season 2-4 weeks before applying coatings.
     
Q
  Will rain affect my stain project?
A
  It's best to apply exterior coatings when you have a 24 hour window before starting the project and after completion.
     
Q
  Why are there different products for different types of exterior wood?
A
  Today's consumer has more choices than ever when it comes to exterior wood and all of these substrates have different needs when it comes to beautifying and protecting.  This is why we have designed specialized products to best suit consumer needs.  These products include Pressure Treated Stain and Sealer for pressure treated wood, Exotic Hardwood Stain & Sealer for the hardwood varieties, and our Composite Sealer for all composite decking brands.
     
Q
  What makes your product different from other high quality stains?
A
  Most high quality stains contain two oils.  Superdeck transparent stains contain a 3 oil system including Linseed and Tung Oils that offer superior durability and enhance the natural beauty of real wood while protecting against harsh elements that can fade and damage exposed wood.
     
Q
  Your product is advertised as a one coat system. What is the benefit of one coat?
A
  A one coat system saves you time and money.  One coat will give you all the beauty, life and quality of other multiple coat products.  Superdeck Exterior Transparent and Semi Transparent Stains are professional grade with satisfaction guaranteed every time.
     
Q
  I am going to stain my fence with a solid color stain. Do I need to clean it first?
A   It is important to clean the surface and get rid of any debris prior to staining. Our Superdeck Wood Cleaner will clean all stains caused by dirt, mold and mildew. Using the Wood Cleaner will restore the wood back to its natural beauty and allow the best possible penetration of the stain into the wood.
Wood Preparation Products FAQ's
Q       What product should I use when re-coating exterior stained surfaces?
A   This is a simple process when using Superdeck brand products. Our Superdeck Wood Cleaner is specifically designed to clean and prepare your wood's surface for recoating. Wood Cleaner restores the woods natural beauty and cleans stains caused by dirt, mold and mildew.
     
Q   Which product should I use to help remove mold spots forming on my deck?
A   Superdeck Wood Cleaner is a great choice for removing stains caused by mold or mildew.

   
Q
  What are tannins or extractives?
A   Tannic acid is the natural protection present in Redwood, Cedar, and Fir.  When tannic acid comes to the surface it can discolor wood.  Superdeck Wood Brightener easily removes stains cased by tannins.
     
Q
  How can I remove old paints or varnishes to get back to bare wood?
A
  Use our Superdeck Brand Products Wood Stripper to remove paint, varnish and build up of coatings.  Apply with brush or roller and like our Wood Cleaner and Wood Brightener it's biodegradable!
Concrete & Fiber Cement FAQ's
Q
      Why is etching concrete so important before staining?
A
  Etching is essential to assuring that the stain penetrates the concrete. Mason's Select Safe Solution is safe to use, non corrosive and biodegradable. Safe Solution will roughen smooth concrete and prepare the surface for staining.  The concrete surface must be rough to the touch or have a texture of 120 grit sandpaper
     
Q
  Why should I use a clear sealer over concrete stain?
A
  Clear sealers add beauty and provide extra protection to bare, stained or acid stained concrete.  Our Mason's Select Clear Concrete Sealers are available in satin and gloss finishes.  Our Transparent Concrete Stain and Epoxacryl Solid Color Concrete Stain can be used without a sealer if desired.
     
Q

Is it difficult to apply concrete stain?
A

Not when using Mason's Select concrete stain! Use a pump-up style sprayer for the first coat and the second can be applied by with a pump up sprayer, roller or brush.



Q

Can concrete stain be used indoors?
A

It is safe to use concrete stain indoors.  The key to any concrete staining project is preparation.  A well etched, clean and dry surface will allow for the best possible penetration.  Mason's Select concrete stains can be used on all concrete surfaces as long as the stain can penetrate.



Q

I have new concrete. How long must I wait before applying a coating?
A
  For best results we recommend a minimum of 30 days for the concrete to cure before applying concrete stains and coatings.



Q

What is efflorescence?
A

Efflorescence is caused when soluble salts and other water dispersible materials come to the surface of concrete or fiber cement siding.  This powder like substance can be easily removed with our Safe Solution.
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